Our 24 hours Support

25 Hours Support Everyday

We are here for you everyday

Since 2012, Power Pro team support 500+ hotels everyday for 24 hours 
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We genuinely enjoy supporting our fellow hoteliers everyday. With our fellow hoteliers in our mind, we created our own Customer Relationship Management (CRM) software named Power Pro Care and Collaboration (CnC)

CnC is designed using our cloud technology to make sure that our support team can support you anytime and anywhere. CnC is connected to Ticketing, Email, Phone Caller ID, Incoming & Outgoing Call; and it is integrated with Remote Access API, Amazon Web Service, Google Cloud, CCTV.

 

It also has features like Project Management, Job Sheet, Dashboard, Reminder, Notification, File Sharing, Version History and many other features that is designed so that our support team can provide you with the best service quality.

60,000+

emails received

210,000+

picked up calls

178,000+

remote support

47,000+

tickets solved

0.7 - 1.4

average ticket age /day

We believe in technology that cares for people; 9 years of Power Pro Cnc helped us to be more than a product

9 Years of Power Pro Care and Collaboration (CnC)

Our Newest Support Channel: Telegram and WhatsApp Chat

Power Pro WhatsApp Support
Yay! Power Pro team is officially on WhatsApp Business Account now!

Our WhatsApp just migrated to WhatsApp Business Account! Our integration is linked to our customer/hotel information in our support system. So, every time you chat us, we automatically know your customer profile and support history. Also, this integration let multiple agents from our team to handle your questions or requests.

WhatsApp : +62-877-0050-7017 (Click number direct to WA support) or Telegram: https://t.me/powerprobot 

Our team is available on call to assist you and your employee 

Our Core Value: Service & Customer

In the ever-changing market, Power Pro team is ready to be a reliable partner for you and your employee. Therefore, we ensure our support team and technology able to keep your hotels operating day and night. 

 

With our CnC data, we track and compile every single question and problems from our customers; how many times they called, emailed, and requested remote support from us. All of these made us understand each of our customers personally and throughly.

Every data we learned from Cnc will help us to provide proactive support and prevent future problems. So, your hotel will keep operating seamelssly day and night. 

Power Pro CnC Support Technology
We are ready to pick up your calls anytime

Our Core Value: Service & Customer

Ridwan Rahadiansyah

IT Supervisor – De Paviljoen Hotel Bandung

Yang terpenting adanya Support 24 Jam, yang siap membantu jika dibutuhkan

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Sudarniati Nellasari

Front Office Supervisor – Tijili Hotel Benoa

Power Pro yang selalu stand by dengan ramah dan siap membantu sehingga langsung mendapatkan solusi dan penyelesaian.

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Zaki Wahyudiansah

IT Manager – Q Dafam Banjarbaru

Respon support cepat, tidak butuh waktu lama jika ada masalah, ramah, langsung ke-point, dan tidak berbelit-belit.

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Yohanes Liverto

IT Manager – Atria Hotel & Residences Gading Serpong

Penanganan support yang cepat dan memahami kondisi masalah dengan baik

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We are really here for 24 hours everyday
Call us or chat us, don't be affraid to disturb us at night