Our 24 hours Support

We are here 

Since 2012, Power Pro support team help 500 hotels everyday for 24 hours to ensure hotels are operating at all times
40,000+

emails received

180,000+

picked up calls

110,000+

remote support

25,000+

tickets solved

0.9 - 1.3

average ticket 

We believe in technology that cares for people; 8 years of Power Pro Cnc helped us to be more than a product

8 Years of Power Pro Care and Collaboration (CnC)

We genuinely enjoy supporting our fellow hoteliers everyday. With our fellow hoteliers in our mind, we created our own Customer Relationship Management (CRM) software named Power Pro Care and Collaboration (CnC)

CnC is designed using our cloud technology to make sure that our support team can support you anytime and anywhere. CnC is connected to Ticketing, Email, Phone Caller ID, Incoming & Outgoing Call; and it is integrated with Remote Access API, Amazon Web Service, Google Cloud, CCTV.

 

It also has features like Project Management, Job Sheet, Dashboard, Reminder, Notification, File Sharing, Version History and many other features that is designed so that our support team can provide you with the best service quality.

Our Newest Support Channel

Power Pro's Whatsapp Support is online now!

We've been working hard to integrate WhatsApp with our CRM (Power Pro CnC) as an additional support channel. We have succeeded integrating with WhatsApp. 

 

The integration is linked to our customer/hotel information in our system. So every time you chat us, we automatically know your customer profile and support history. Also, this integration let multiple agents from our team to handle your questions or requests.

WhatsApp : +62-877-0050-7017 (Click number direct to WA support)
or email: Support@powerpro.id

Our staff is available 24 hours on call to assist you and your employee 

Our Core Value: Service & Customer

In the ever-changing market, we are here to be a reliable partner for you and your employee. Therefore, we ensure our own dedicated support technology and team help to keep your hotels operating day and night. 

 

With our CnC data, we track and compile every single question and problems from our customers; how many times they called, emailed, and requested remote support from us. All of these made us understand each of our customers personally and throughly.

Every data we learned from Cnc will help us to provide proactive support and prevent future problems. So, your hotel will keep operating seamelssly day and night. 

We are ready any time for your calls and problems

Our Core Value: Service & Customer

Yang terpenting adanya Support 24 Jam, yang siap membantu jika dibutuhkan

IT Supervisor – De Paviljoen Hotel Bandung

Ridwan Rahadiansyah

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Power Pro yang selalu stand by dengan ramah dan siap membantu sehingga langsung mendapatkan solusi dan penyelesaian.

Front Office Supervisor – Tijili Hotel Benoa

Sudarniati Nellasari

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Respon support cepat, tidak butuh waktu lama jika ada masalah, ramah, langsung ke-point, dan tidak berbelit-belit.

IT Manager – Q Dafam Banjarbaru

Zaki Wahyudiansah

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Penanganan support yang cepat dan memahami kondisi masalah dengan baik

IT Manager – Atria Hotel & Residences Gading Serpong

Yohanes Liverto

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We are really here for 24 hours everyday
Call us or chat us, don't be affraid to disturb us at night