Support | Power Pro Hotel System

We genuinely enjoys supporting our fellow hoteliers on operating their hospitality business seamlessly. With our fellow hoteliers in our mind, we created our own Customer Relationship Management (CRM) software named Power Pro Care and Collaboration (CnC)

CnC is designed using our cloud technology to make sure that our support team can support you anytime and anywhere. CnC is connected to Ticketing, Email, Phone Caller ID, Incoming & Outgoing Call; and it is integrated with Remote Access API, Amazon Web Service, Google Cloud, CCTV.

 

It also has features like Project Management, Job Sheet, Dashboard, Reminder, Notification, File Sharing, Version History and many other features that is designed so that our support team can provide you with the best service quality.

40K

emails received

180K

picked up calls

110K

remote support

25K

tickets solved

0.9 - 1.3

average ticket age (day)

7 Years of Power Pro Care and Collaboration

With our data, we know every single question and problem from each of our customers; how many times they called, emailed, and requested remote support from us. All of this makes us understand each of our customers personally and make it possible to provide proactive support to prevent future problems. 

Ridwan Rahadiansyah

IT Supervisor – De Paviljoen Hotel Bandung

Yang terpenting adanya Support 24 Jam, yang siap membantu jika dibutuhkan

Sudarniati Nellasari

Front Office Supervisor – Tijili Hotel Benoa

Power Pro yang selalu stand by dengan ramah dan siap membantu sehingga langsung mendapatkan solusi dan penyelesaian.

Zaki Wahyudiansah

IT Manager – Q Dafam Banjarbaru

Respon support cepat, tidak butuh waktu lama jika ada masalah, ramah, langsung ke-point, dan tidak berbelit-belit.

Yohanes Liverto

IT Manager – Atria Hotel & Residences Gading Serpong

Penanganan support yang cepat dan memahami kondisi masalah dengan baik

© 2019 P.T. Infotek Jaya Makmur

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Jln. Gading Kirana Utara Blok F10/No. 20-21

Kelapa Gading, Jakarta Utara, DKI 14240, Indonesia